We deliver to any UK address. However, delivery to Northern Ireland, and any off-shore or highland postcodes will be chargeable as quoted on the product pages. For EU countries please Contact Us for a quotation.

UK mainland deliveries are next working day if ordered before 1pm. Deliveries to Scottish highland & offshore postcodes will take 2-3 working days. Deliveries to Northern Ireland also take 2-3 working days.

All our parcel orders are delivered with DPD. All palletised orders are delivered using Pallex or Palletline.

When your order has been dispatched we'll send you an email notification to confirm this along with any available tracking and delivery info. 

If the order lead time has passed and you have still not received email notification of despatch please Contact Us or call us on 01233 234558. Phone lines are open 9am-5pm Monday to Friday. Please do not chase us for a delivery time if your order is still within the stated lead time.

Please check your order in your account as this will show what has been despatched and what hasn't. It will also show any courier and tracking information for each item.

If any cartons are missing, this may be that the cartons have been split by the courier in transit. The missing boxes will normally follow on a separate consignment on the same day or the following day. If this happens, please allow 1-2 working days before contacting us and to enable the couriers some time to deliver the rest of the cartons.

If you haven't received your full order as advised on your despatch notification after 7 working days please use our Contact Form or call us on 01233 234558. Phone lines are open 9am-5pm Monday to Friday. 

We accept the following online payment methods: Visa Credit / Visa Debit / Mastercard / American Express / Paypal .

We also accept payment via direct bank transfer upon request.

Unfortunately we do not offer any credit terms. All orders should be paid in full prior to despatch.

Our entire website, including our payment gateway, is fully encrypted with an SSL Certificate. This is the most up to date and  advanced security software that can be used for online payments. As well as the green padlock, you will notice our secure web pages also begin with ‘https’ rather than ‘http’.

With an account you can check the progress of an order, change your details and save your payment details, which will speed things up the next time you order.

It's very simple to set up, You'll need to give us your name and address details and then create a password, which you can use to access your account at a later date. 

Alternatively, if you'd prefer not to create an account, you can select to order as a 'Guest' instead. You'll still need to enter your name, address, email and payment information.

Simply log in to your account using your email address and password and you will be able to access your account details.

You will be able to modify your stored delivery addresses. Unfortunately, it is not possible to change the delivery address on an existing order, so please ensure you select the right details.

Not a problem. All you need to do is visit the 'Log In/My Account' section of our website. Simply click on the 'Forgotten your password?' link and we'll send you an email with easy to follow instructions.

We take the security and safeguarding of our customer's personal data very seriously. We comply with the Data Protection Act of 1998 and won’t share your personal data with any third party. We only use your personal details where consented to.

Simply browse our website and add required items to your cart. Once you have finished shopping, click through to the secure checkout and enter your personal or company details & delivery details. You will then be asked to enter your payment details. Once you have paid for your order you will receive an order confirmation email from us as well as a VAT invoice.

You can also place an order via telephone, but depending on the order value will depend on how we process your payment. For high value purchases, we will raise the order for you, but you will be sent a secure online invoice to make payment against. This is safe and secure all round.

Should you require any assistance please Contact Us or call us on 01233 234558. Phone lines are open 9am-5pm Monday to Friday. 

If paying by credit/debit card or PayPal, full payment is taken at the point of ordering.

Once your order is placed you should receive an email order confirmation with your order number. If you don't receive an email, please double check that you've entered your email address correctly - it's also worth checking your junk mail. 

If you've checked and you're still unsure, please feel free to Contact Us and we will be happy to look into this for you. Alternatively please call 01233 234558 to check directly. Lines are open Monday to Friday 9am - 5pm.

Unfortunately, you are not able to change or cancel your order yourself including items or the delivery address. We are also unable to amend an order once it has been placed.

If you do need to change anything please use our Contact Form or call us on 01233 234558. Phone lines are open 9am-5pm Monday to Friday.

Goods are only allocated to you once you pay for your order and you receive email confirmation. Putting items in your cart does not reserve them.

Our discounts are shown on the product pages and are relative to order size. However if you looking to make a large bulk purchase then please Contact Us for a quote or speak to us on 01233 234558

We always aim to offer excellent customer service and want to make it simple for our valued customers to return goods. Goods can be returned within 14 days of receipt without reason only if the item is unused and still in the original packaging.

Propus Packaging operate a 30-day return policy, which means you have 30 days after receiving your goods to notify us of any order issues or faulty or damaged goods in order to request a return or replacement.

Please visit our Returns Policy page to learn more or contact us directly if you have any questions.

You have the right to cancel your order at anytime prior to despatching.

If you would like to cancel your order you can do so very easily using our Contact Form or calling us on 01233 234558.

You will receive an email to confirm cancellation. A full refund will then be issued.

Unfortunately we don't offer exchanges, we can only offer returns. If you'd like a different item to what you have ordered then you will need to follow the returns procedure to return the unwanted item.

You will then need to raise a new order for the required item. To return unwanted items please visit our Returns Policy Page to learn more.

Goods can be returned within 14 days of receipt without reason only if the item is unused and still in the original packaging.

Propus Packaging operate a 30-day return policy, which means you have 30 days after receiving your goods to notify us of any order issues or faulty or damaged goods in order to request a return or replacement.

Please visit our Returns Policy page to learn more or Contact Us directly if you have any questions.

In the unfortunate event that your order arrives damaged or there is a fault, please contact us in the first instance and send images to clearly demonstrate the issues. We will aim to resolve the issue quickly and efficiently with you by mutual resolution.

Please visit our Returns Policy page to learn more.

Refunds are usually processed up to 7-10 days from receipt of returned goods or from you receiving confirmation of your cancelled order from us. Refunds are paid back to your original payment method. Processing times will depend on your bank.

Orders can be collected locally from our warehouse on week days and by prior appointment. Please call us on 01233 234558 or Contact Us if you would like to arrange this.

Yes, we welcome orders from businesses of any size along with orders from consumers who may require our products.

We aim for all of our customers to be 100% satisfied with their purchase and our service. In the unlikely event this is not the case then we need to know about the issue as soon as possible so that we can put it right for you and ensure that it doesn’t happen again.

In the first instance we kindly ask that you contact us in writing using our Contact Form and we will be happy to assist you immediately and try to resolve the issue. We aim to resolve all complaints within 7 working days unless there are extenuating circumstances.